Policies

Refund policy

Last updated: 9 September 2026

Please read this before you pay. Coaching is a service delivered by a person spending their time on you, so once that time has been spent it cannot be given back.

Sessions are non-refundable

We do not give refunds because you were dissatisfied with a session, a VOD review, a warm-up routine or a monthly package. Coaching gives you information and a plan; it cannot guarantee a result, and results depend on the work you put in afterwards. By paying, you accept that you are buying a coach's time and analysis, not an outcome.

This includes, and is not limited to:

  • Disagreeing with the feedback you were given
  • Not improving as quickly as you hoped, or not reaching a rank or qualification
  • Deciding after the session that you wanted something different
  • Buying a monthly package and then not using all of the sessions in it

When we do refund

We are not trying to keep money for work we never did. You get a full refund if:

  • Your coach does not show up and we cannot reschedule you within 14 days
  • We cancel your session or package and cannot deliver it at all
  • You paid twice for the same session by mistake
  • You paid for something we do not actually offer
  • A parent or guardian of a player under 18 tells us the payment was made without their approval

Refunds are sent back through the same payment method you used, usually within 7 days of us agreeing to one.

Rescheduling and no-shows

Tell us at least 12 hours before your session and we will move it, free, no questions asked. If you do not turn up and have not told us, the session counts as delivered and is not refunded. For monthly packages, unused sessions do not roll over into the next month.

Chargebacks

If something has gone wrong, email us first — we would much rather sort it out with you directly. Opening a chargeback or payment dispute without contacting us usually ends with access to our server and future bookings being withdrawn.

Your legal rights

Consumer protection law in your country may give you rights that this policy cannot take away, including in some places a cancellation period for services bought online. Where that is the case, those rights come first and nothing on this page limits them.

Ask us anything before you pay

If you are unsure whether a plan is right for you, ask before you buy rather than after. Email SIMPLISTIC1030@gmail.com or open a ticket in our Discord server and we will tell you honestly whether it suits you.

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